SPECIFIC POLICIES FOR OUR ITEMS
Our dresses are all made to order. Once the tailoring process has begun, the materials can not be reused. But there is still time to change your mind after placing your order. For details, please refer to our cancellation policy below.
-Unpaid orders will not be processed. If you do not need it, please simply ignore it.
-Orders canceled within 24 hours of payment confirmation will be eligible for a full refund.
-Cancellation within 24 to 72 hours after the order is paid: you will get a partial refund consisting of 50% of the item price and the full shipping cost.
-Cancellation within 72 to 120 hours after the order is paid: you will get a partial refund consisting of 30% of the item price and the full shipping cost.
-Cancellation beyond 120 hours after the order is paid: you will get a partial refund consisting of the full shipping cost.
-Once your order has been shipped, it can no longer be canceled.
If you need to cancel your order, please email me for help.
Sizing or Fitting Issues
As all of our dresses are hand-sewn and made to order, the finished gown may vary by approximately one inch in either direction of the specified measurements. We would check the size and measurements before we ship them. Therefore, a mistake in size and measurements are very rare.
1. Contact us within 7 days after you receive the items.
2. We will send a new dress once we received the item you returned.
3. You need to pay the return shipping fee and the shipping fee for the new dress.
All dresses are made by hand work, although we can’t be careful, there might be some small problems which we can’t be avoided, but take it easy, if there are problems to make dresses the wrong size, color, or style, you will get full payment back! If it is because of your reasons, you need to take some responsibility. Hope you can understand.
For custom and size orders, sorry we can't accept returning, please note this policy, because even if they are returned, we can't sell them again in the future.
For the standard size dress in the picture color, Since the return shipping would be too expensive, we highly suggest you choose the size carefully. Please double-check our size chart and order the correct size.
For accessories, we do not accept returns. Please note accessories are final sale.
We will accept returns if there are quality problems, we also hold the right to refuse any unreasonable returns, such as the wrong size you gave us. And we do not accept returns for try-order. If you just need one dress, please DO NOT order more than one dress and return other dresses you do not like. Because all dresses are made after payment, we can hardly sell them again even if they are returned.
Please carefully follow our guide:
1. Contact us within 2 days after you receive the items.
2. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies to the size, incorrect style, and color, etc.
3. Item must be returned within 7-15 days of the delivery date. The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise, we will refuse the return. We only accept products in their original condition, and we cannot process any products that are returned without our approval. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a "Product Return" form that must be included with your package. Any returns without our approval can not get any refunds or exchanges.
4. Please fold the dress inside out. The tracking number of the returned item must be provided together with the reference code issued.